At BOARDNESTSHOP, customer satisfaction is our priority. We offer a selection of personalized custom board games, editable board game templates, printable DIY game kits, wooden game editions, game pawns and tokens, board game displays, posters, and related board game accessories designed to make game nights more fun and memorable. If you are not completely satisfied with your purchase, we’re here to help.

Please read our Return & Refund Policy carefully before requesting a return or refund.

Return Eligibility

We accept returns for eligible items within 30 days of the delivery date.

To qualify for a return, the item must:

  • Be unused and in its original condition.
  • Be returned in its original packaging whenever possible.
  • Include all accessories and promotional items received with the order.
  • Be accompanied by proof of purchase or your order number.

Returns that do not meet these requirements may not be eligible for a refund.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged, defective, or incorrect:

  • Personalized or custom-made products.
  • Custom name, text, photo, or engraved products.
  • Custom event or special-order products.
  • Clearance or final sale items.
  • Gift cards.
  • Digital downloads, editable Canva templates, or printable DIY kits once they have been accessed, downloaded, or delivered.
  • Used game boards, pawns, tokens, dice, cards, or other game components where return is not reasonably possible due to use, wear, or missing pieces.
  • Products showing signs of misuse or damage after delivery.
  • Opened or used collector or limited-edition game products where return is not reasonably possible due to product-quality or collectibility considerations.

If you have questions about a product before purchasing, please contact our support team.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please notify us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number.
  • Photos of the damaged or incorrect product.
  • Photos of the shipping packaging.
  • A brief description of the problem.

After reviewing your request, we may offer a replacement, store credit, partial refund, or full refund depending on the circumstances.

How to Start a Return

To request a return, please contact our customer support team before sending any items back.

Please include:

  • Order Number
  • Full Name
  • Email Address
  • Reason for Return
  • Photos, if applicable

Our team will review your request and provide return instructions if your return is approved.

Returns sent without prior authorization may not be accepted.

Return Shipping

Unless the return is due to our error or a defective or incorrect product, customers are responsible for return shipping costs.

We recommend using a trackable shipping service, as BOARDNESTSHOP cannot guarantee receipt of returned packages without tracking.

Original shipping charges are generally non-refundable unless required by applicable law.

Refund Process

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved, your refund will be issued to your original payment method.

Please allow:

  • 2–5 business days for inspection.
  • 5–10 business days for your financial institution or payment provider to process the refund.

Refund timing may vary depending on your bank, credit card issuer, or payment provider.

Partial Refunds

In certain situations, a partial refund may be issued, including:

  • Items returned with minor signs of handling.
  • Products returned without original packaging.
  • Orders missing non-essential components.
  • Returns requested outside the standard return window but approved at our discretion.

Any applicable deduction will be communicated to the customer before the refund is processed.

Order Cancellations

Orders may be cancelled before they enter processing, preparation, or shipment.

Because some products may be prepared or customized shortly after an order is placed, cancellation requests cannot be guaranteed.

If your order has already been prepared, customized, or shipped, it may no longer be eligible for cancellation.

Personalized Products

Due to the customized nature of personalized products, we cannot accept returns or offer refunds for:

  • Personalized names.
  • Custom messages.
  • Custom photos.
  • Custom designs.
  • Custom engraving.
  • Personalized board games or game accessories.
  • Special event orders.
  • Corporate gifts.

However, if your personalized item arrives damaged, defective, or contains an error caused by BOARDNESTSHOP, we will work with you to provide an appropriate resolution.

Digital, Editable & Printable Products

For quality and intellectual-property reasons, digital products are not eligible for return once they have been accessed or downloaded.

This may include products such as editable Canva game templates, printable DIY game kits, digital board game files, and other downloadable game products delivered electronically.

We recommend reviewing the product description, dimensions, materials, compatibility information, and other product details carefully before purchasing your download.

If you have questions about a product, size, material, compatibility, or intended use before ordering, please contact our support team.

Refused Deliveries

If an order is refused or returned because of an incorrect shipping address provided by the customer, any applicable shipping fees, return shipping charges, customs fees, or carrier costs may be deducted from the eligible refund amount.

Exchanges

At this time, we do not offer direct product exchanges.

If you would like a different item, we recommend requesting a return, if eligible, and placing a new order separately.

Fraud Prevention

To protect both our customers and our business, BOARDNESTSHOP reserves the right to review and decline refund requests that appear fraudulent, abusive, or inconsistent with this policy.

This may include excessive return activity, products that have been used or damaged after delivery, or returns that do not reasonably correspond to the original order.

Nothing in this policy is intended to limit any consumer rights that cannot legally be excluded under applicable law.

Contact Information

BOARDNESTSHOP

Customer Support Email: [email protected]

Customer Service Phone: (064) 332-1233

Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (Eastern Time)

Business Address:

20 Auburn Ave NE
Atlanta, GA 30303
United States

If you have any questions regarding returns, refunds, cancellations, or your order, please contact our customer support team. We’re committed to resolving concerns fairly, promptly, and professionally.